What dimensions can the Trailer Valet handle?
A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.
What is the gear ratio?
Each Trailer Valet model has a high and low gear train. The 5X has a low gear ratio of 12:1 and a high gear ratio of 4:1.
Will the Trailer Valet work on my double-axle trailer?
Yes, if the total tongue weight does not exceed a limit of 500 lbs for the 5X.
What vehicle types does the trailer valet support?
Due to its design, the 5X is ideal for boats and cargo trailers, but not suitable for RVs.
What weight will the trailer valet support?
The 5X supports up to 5,000 lbs. Other Trailer Valet models are capable of supporting variable loads.
Will the Trailer Valet work on inclines?
Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.
My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?
The 5X would require space on the hitch for the mounting bracket. If this space is not available, we would recommend considering one of our coupler/hitch mount options.
Can an electric drill be used to operate the trailer valet?
To move the 5X, you can use a drill (not included) using the drill attachment (sold separately for the 5X); however, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 lb-in.
Is there a standard socket that can be used as an electric drill attachment?
We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles. The drill attachment can be purchased online or over the phone.
What is the proper tire inflation?
80 psi. Check tire pressure prior to installing as they may not be fully inflated prior to purchase. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.
Can the Trailer Valet remain attached to the trailer while towing?
Only the 5X is able to be put into a stow position. You must crank its wheels off the ground, pull the pin which holds it in a vertical position, rotate the unit horizontally and reinsert the pin. However, this is not possible with any other Trailer Valet unit: they must be removed from the coupler and properly stored before trailering.
What happens if you lose control of the trailer?
The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.
Is the brake progressive?
Our brake acts as a dead man’s or emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the crank.
Will the Trailer Valet work on dirt, gravel and grass surfaces?
The 5X can operate only on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.
My Trailer Valet works on my heaviest trailer. Will it work for the others?
Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.
Is there a lock for the Trailer Valet?
The Trailer Valet does not come with a lock. However, the safety bolt (Part Number 21b) behind the 5X mounting bracket can be used to secure the Trailer Valet. If further security is required, consider purchasing a locking bolt from a local hardware store.
Can I use the mounting bracket from my current jack?
We do not recommend mixing parts. The Trailer Valet includes a mounting bracket that is designed and tested to be 100% compatible with the Trailer Valet. Due to rotational forces that the mounting bracket may experience when the auto-brake is engaged, only use the mounting bracket included with the Trailer Valet. The Trailer Valet mounting bracket comes with stainless steel bolts for strength and rust protection.
Does the Trailer Valet come with a protective case or bag?
We do not sell or provide a protective case or bag for the Trailer Valet at this time.
Can this device be submerged in water (salt or fresh)?
No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.
How do I properly maintain my Trailer Valet?
Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use, especially the 5X if it was attached to your trailer during travel. Do not leave your Trailer Valet exposed to the elements for extended periods. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.
The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?
For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground, and lower the jack further if necessary. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.
I’m trying to turn my trailer, and I’m having problems.
When using a manually cranked Trailer Valet like the 5X, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire, and may damage the valve stem. The wheels must be in motion when turning.
I cannot get my trailer up an incline.
If your trailer or boat is oriented back-first up an incline, the 5X can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.
Why is the chain on my unit loose?
The chain is made to have some slack to the unit because of the weight being tolled. When the weight is added on the unit, the chain will tighten over the sprocket. Chains do tend to stretch out over time due to the excessive use and weight.
My tires have started to deflate. What should I do?
Stop using your Trailer Valet immediately. Change the tires or fill them with air until they reach a PSI of 80. Using any Trailer Valet with partially inflated tires will impair performance. Check pressure before every use. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.
The screws are coming loose out of the tire axle. What do I do?
We have noticed this problem on our more recent models and we are currently making improvements to fix it. One solution is applying a thread lock liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.
Can I install the 5X mounting bracket on a cylindrical-profile tongue?
No. The Trailer Valet is only to be installed on trailer tongues that have a rectangular profile. Cylindrical frames are not compatible with the Trailer Valet as they will rotate, allowing the trailer to drop.
