This policy applies only to customers who purchased a unit directly from Trailer Valet.
If you purchased a unit through a third-party vendor, please contact the vendor directly for assistance. Refurbished units are final sale and not subject to our return policy. 

Eligibility for Returns

• No returns will be accepted after 30 days from the shipping/pick-up date.

• Customers who purchased a unit from a third-party vendor are not eligible for a refund from Trailer Valet.

Steps for a Refund

To qualify for a 100% refund (excluding shipping costs):

1. Customer must contact us within 30 days of the shipping/pick-up date.

2. Customer must provide us with a tracking number from their shipping company within the next 10-days.

3. Upon receiving the unit, Trailer Valet will inspect the unit.

4. If the unit is determined to be in good condition, the customer will receive a 100% refund. Customer will not be reimbursed for the cost of shipping.

Important: Trailer Valet reserves the exclusive right to assess the condition of the returned unit.

Restocking Fees

• A restocking fee may apply to returned items.

• The application and amount of this fee are at the sole discretion of Trailer Valet, based on the condition and nature of the returned item.

• Restocking fees can range from 5%-20% depending on circumstances and timeline.

Customers who require assistance with a manufacturing defect should refer to our Warranty Policy.