SUPPORT

WE’RE HERE TO HELP

We want you to enjoy owning your Trailer Valet from driveway to lake, forest, ocean, desert, and wherever else adventure takes you. All of that starts when your Trailer Valet arrives; so we want the installation process to be as easy as possible.

FREQUENTLY ASKED QUESTIONS

Choosing Your Trailer Valet

What dimensions can the Trailer Valet handle?
A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.

What is the gear ratio?
Each Trailer Valet model has a high and low gear train. The 5X has a low gear ratio of 11.78:1 and a high gear ratio of 4.1:1. The XL has a low gear ratio of 27:1 and a high gear ratio of 10.8:1.

Will the Trailer Valet work on my double-axle trailer?
Yes, if the total tongue weight does not exceed a limit of 500 lbs for the 5X; 1,000 lbs for the XL; and 1,200 lbs for the XL-Pro.

What vehicle types does the trailer valet support?
Apart from the 5X, all trailer valet models – including the RVR, XL and XL-Pro – support recreational vehicles (RVs), boats, and other similarly sized towable vehicles. Due to its design, the 5X is ideal for boats and cargo trailers, but not suitable for RVs.

What weight will the trailer valet support?
The Trailer Valet comes in several makes and models, capable of supporting variable loads. 5X: up to 5,000 lbs. XL: up to 10,000 lbs. XL-Pro: up to 12,000 lbs. RVR: versions are available for 3,500, 5,500 and 9,000 lbs.

Will the Trailer Valet work on inclines?
Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?

The 5X would require space on the hitch for the mounting bracket. The XL is a better alternative, since you can use the coupler to move the trailer instead.

Operating Your Trailer Valet

Is the Trailer Valet motorized?
The RVR is fully motorized with a lithium-ion battery and remote control. While the XL-Pro does not come with a motor, it includes a 60V brushless drill which eliminates the need to bend over. The 5X and XL are manually cranked with an available drill attachment for power use.

Can an electric drill be used to operate the trailer valet?
The XL-Pro comes with a 60V brushless drill. To move both the 5X and XL, you can use a drill (not included) using the drill attachment which is included with the XL (sold separately for the 5X); however, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 lb-in.

Is there a standard socket that can be used as an electric drill attachment?
We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles. The drill attachment can be purchased online or over the phone.

What is the proper tire inflation?
80 psi. Check tire pressure prior to installing, as they may lose air in transit. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

What is the maximum inflation pressure for the tires?
85 psi. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

Can the Trailer Valet remain attached to trailer while in motion?
Only the 5X is able to be put in stow position. You must crank its wheels off the ground, pull the pin which holds it in a vertical position, rotate the unit horizontally and reinsert the pin. However, this is not possible with any other Trailer Valet unit: they must be removed from the coupler and properly stored before trailering.

What happens if you lose control of the trailer?
The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces. If the unit is at the lowest end of a slope with the nose pointed down, the brake will slow the trailer until the surface flattens out. Depending on trailer weight and slope incline, the Trailer Valet may or may not be capable of bringing the trailer to a complete stop until the trailer is on level ground.

Is the brake progressive?
Our brake acts as a dead man’s or emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the crank.

Will the Trailer Valet work on dirt, gravel and grass surfaces?
Yes*. The RVR can handle packed, uneven terrain. The 5X, XL, and XL-Pro, however, can only operate on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

How long does the battery last?
The RVR is a fully motorized, remote operated trailer valet that comes with a lithium-ion battery which will last for around 30 minutes of continuous use before it needs recharging.

My Trailer Valet works on my heaviest trailer. Will it work for the others?
Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution and height of your trailer will impact performance. Consult with technical support before making a decision.

Is there a lock for the Trailer Valet?
The Trailer Valet does not come with a lock. However, the safety bolt (Part Number 21b) behind the 5X mounting bracket can be used to secure the Trailer Valet. If further security is required, consider purchasing a locking bolt from a local hardware store.

Can I use the mounting bracket from my current jack?
We do not recommend mixing parts. The Trailer Valet includes a mounting bracket that is designed and tested to be 100% compatible with the Trailer Valet. Due to rotational forces that the mounting bracket may experience when the auto-brake is engaged, only use the mounting bracket included with the Trailer Valet. The Trailer Valet mounting bracket comes with stainless steel bolts for strength and rust protection.

Does the Trailer Valet come with a protective case or bag?
We do not sell or provide a protective case or bag for the Trailer Valet at this time.

Can this device be submerged in water (salt or fresh)?
No. Contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.

How do I properly maintain my Trailer Valet?
Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use, especially the 5X if it was attached to your trailer during travel. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

Troubleshooting

The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?
For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground, and lower the jack further if necessary. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.

I’m trying to turn my trailer, and I’m having problems.
When using a manually cranked Trailer Valet like the 5X and XL, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire, and may rip the valve stem. When using an XL-Pro, do not stop the drill until a turn is completed.

I cannot get my trailer up an incline.
If your trailer or boat is oriented back-first up an incline, the XL-Pro and 5X can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

My XL-Pro ball mount keeps slipping.
If the ball mount included with your XL-Pro is slipping and forcing the unit backwards, ensure the collar is tightened as much as possible. The collar prevents the XL-Pro from disengaging with the coupler.

Why is the chain on my unit loose?

The chain is made to have some slack to the unit because of the weight being tolled.  When the weight is added on the unit, the chain will tighten over the sprocket.  Chains do tend to stretch out over time due to the excessive use and weight.

 

My tires have started to deflate. What should I do?
Stop using your Trailer Valet immediately. Change the tires or fill them with air until they reach a PSI of 80. Using any Trailer Valet with partially inflated tires will impair performance and possibly rip tubes. Check pressure before every use. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

The screws are coming loose out of the tire axle. What do I do?
We have noticed this problem on our more recently models and we are currently making improvements to fix it. One solution is applying a lock-tight liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.

Purchasing, Returns & Shipping

How do you return a Trailer Valet?
Please contact us before returning your Trailer Valet so that we can learn why you are returning your unit. We can recommend the best and most affordable option for returning your Trailer Valet. When preparing your return, include original packaging. When shipping your unit, include all accessories that were included with your Trailer Valet. (Refer to the owner’s manual for a comprehensive list).

Do you ship to Australia?
No. We have two dealers, CAMEC and HORIZON ACCESS, from which you can purchase our products.

Do you ship to Canada?
Currently, Trailer Valet customers in Canada can purchase from Poco Marine (5X and XL units) and Xtreme Vision (entire product line along with parts and accessories).

Do you ship to Hawaii or Alaska?
Yes, however, our “free shipping” offer does not apply in those states. Please call our customer service number to place an order.

Where can I see the Trailer Valet in person?
To find out whether a trailer valet dealer carries our products in-store, you may contact your nearest location for assistance. If you are in Southern California, you may visit our headquarters which is located at the address below. You can call our toll-free number to make an appointment for a demonstration on any of our units, and check the availability of a product for store pick-up. If you visit the warehouse without an appointment, we cannot guarantee one of our technicians will be available to provide a demo.

Trailer Valet
17970 Ajax Circle
City of Industry, CA 91748

Please call us at (844) 846-9344 beforehand to arrange a visit.

ADDITIONAL FAQS

Can I install the 5X mounting bracket on a cylindrical-profile tongue?

No. The Trailer Valet is only to be installed on trailer tongues that have a rectangular profile. Cylindrical tongues are not compatible with the Trailer Valet as they will rotate, allowing the trailer to drop.

What is the plate on my XL for?

When installed correctly, the plate keeps the locking nut of the XL flush with the coupler, which in turn reduces the possibility of damage on the coupler should the XL pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL. The lip of the plate must face the back of the coupler. Review these visual instructions if you need further help in using your plate.

ADDITIONAL DOCUMENTATION

Limited Manufacturer Warranty

Trailer Valet warrants for one year from the purchase date, that the product will be in working condition and will be free from manufacturing defects, provided that installation and use of the product is in accordance with product instructions. This warranty is only made to the original consumer purchaser and is not transferable.

ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED. 
This warranty does not cover:
1. normal wear and tear or normal aging of the product;
2. cosmetic damage, including but not limited to scratches and dents;
3. damage through accident, abuse, neglect, misuse, natural events, or other external causes;
4. damage through misapplication, overloading, or improper installation;
5. damage due to improper maintenance and repair;
6. damage as a result from the shipping and handling by third parties; or
7. product alterations.

Limitation of Liability:
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAILER VALET IS NOT RESPONSIBLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR INJURIES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY DIRECT OR INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

Customer Responsibilities:
Customers may be required to provide proof of purchase date, respond to questions designed to assist with diagnosing potential issues and follow Trailer Valet’s directions to make a claim on your warranty.

To make a warranty claim:
Contact us either through:
phone: (626) 400-6299
email: support@trailervalet.com
office: 17970 Ajax Circle, Industry, CA 91748

Trailer Valet’s Responsibilities:

1. We will try to assist you in operating or repairing your product.
2. If we determine a replacement part is necessary, we will send you a free replacement part.
3. If we determine a replacement will not resolve your problem, we may ask you to return your product to our warehouse. Upon receiving the product at our warehouse, Trailer Valet will inspect the product.
4. If we determine that the product has a manufacturing defect we will send you a replacement part. If replacement of the part or repair of the unit is not possible, Trailer Valet will send you a replacement product.
5. For customers who purchased the product directly from Trailer Valet, if the product is returned to us within 90 days of the shipping date from our warehouse, customers may choose to receive a replacement unit or a 100% refund of the product.
6. Customers who purchased the product from a third-party vendor are not eligible for a refund from Trailer Valet.

TRAILER VALET SHALL HAVE THE EXCLUSIVE RIGHT TO DETERMINE IF A UNIT IS COVERED UNDER ITS WARRANTY POLICY. 

Severability: 
The invalidity, illegality, or unenforceability of any provision of this warranty shall not render the other provisions invalid, illegal, or unenforceable.

Governing Law and Jurisdiction:
This warranty shall be governed by the laws of the State of California. The courts of California shall have the exclusive right to adjudicate any disputes arising under or in connection to this warranty.

Return Policy

*This section is only for customers who purchased a unit directly from Trailer Valet. If you purchased a unit through a third-party vendor, please contact the vendor for further information. Customers who purchased a unit from a third-party vendor are not eligible for a refund from Trailer Valet.*

For a 100% refund minus the cost of shipping:

1. Customer must contact us within 30-days of the shipping/pick-up date.

2. Customer must provide us with a tracking number from their shipping company within the next 10-days.

3. Upon receiving the unit, Trailer Valet will inspect the unit.

4. If the unit is determined to be in good condition, the customer will receive a 100% refund. Customer will not be reimbursed for the cost of shipping.

For an 85% refund minus the cost of shipping:

1. Customer must contact us between 31 and 60 days of the shipping/pick-up date.

2. Customer must provide us with a tracking number from their shipping company within the next 10-days.

3. Upon receiving the unit, Trailer Valet will inspect the unit.

4. If the unit is determined to be in good condition, the customer will receive an 85% refund. Customer will not be reimbursed for the cost of shipping.

No returns will be accepted after 60 days under our refund policy.

Trailer Valet reserves the exclusive right to determine if a unit is in good condition and the right to determine final refund amount.

Trailer Valet reserves the right to charge a restocking fee of up to 15% for any return requested after 30 days from the original purchase date. 

Customers who need assistance with a manufacturing defective product should see our Warranty Policy.

Terms & Conditions

By using Supertech S. Corp’s website users are agreeing to the following terms and conditions. If you do not agree with these terms and conditions, you should not use Supertech S. Corp’s website.

Intellectual Property 
Supertech S. Corp owns the copyright and all other intellectual property of all materials on this website.

Limited Warranties
Supertech S. Corp does not represent the completeness or accuracy of any information published on this website, that the material on this website is up to date, or that the website or any service on the website will remain available. We reserve the right to change or delete any or all of our website at any time in our sole discretion.

Supertech S. Corp is not liable for any business losses, including but not limited to loss of, or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, goodwill, loss or corruption of any data, or any special, indirect or consequential loss or damages.

Payment Methods
All Supertech S. Corp online transactions are secured with industry-standard SSL data encryption that supports 128-bit encryption. In order to protect our customers from credit card fraud, the billing address on user’s order form must match the billing address to which their monthly credit card statement is mailed.

If you wish to make payment via Paypal.com, we will email you Paypal.com payment instructions to assist you making payment. We only ship to Paypal.com verified confirmed address. This helps maintain a safe on-line shopping experience for everyone. Supertech S. Corp is not responsible for Paypal.com’s privacy practices.

We accept Money Order, Cashier Check, Company and Personal Check (allow 7 to 10 working days for check clearance by Bank). Please make all payment payable to Supertech S. Corp and mail payment to 2368 Peck Road, City of Industry, CA 90601.

Terms and Conditions of Sale
PLEASE READ THESE TERMS AND CONDITIONS OF SALE AGREEMENT VERY CAREFULLY. THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH Supertech S. Corp, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN).

Important Information About This Legal Contract
This Sale Agreement is a legal contract between the Customer and Supertech S. Corp. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Trailer Valet website. The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the website at the time the Customer initially places or modifies an order will govern the order in question. This Sale Agreement constitutes the entire agreement between the Customer and Supertech S. Corp relating to the purchase or sale of goods or services on the website.

The Sale Agreement may only be modified or terminated by the sole discretion of Supertech S. Corp.

Governing Law
THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. THE CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL OR STATE COURTS LOCATED IN LOS ANGELES COUNTY, CALIFORNIA FOR PURPOSES OF ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THIS SALE AGREEMENT.

Pricing and Information Disclaimer
All pricing subject to change. For all prices, products and offers, Supertech S. Corp reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. While Supertech S. Corp uses reasonable efforts to include accurate and up-to-date information on the web site, Supertech S. Corp makes no warranties or representations as to the web site’s accuracy. Supertech S. Corp assumes no liability or responsibility for any errors or omissions in the content on the Site.

Affiliations and Endorsements

Paypal Credit is a registered trademark of Paypal, Inc. Supertech does not claim any affiliation with or endorsement from Paypal. Supertech also does not endorse Paypal in any way.

DeWalt is a registered trademark of Stanley Black & Decker. Supertech does not claim any affiliation with or endorsement from DeWalt. Supertech also does not endorse DeWalt in any way.
Limitation of Liability
Supertech S. Corp WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. Supertech S. Corp WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, Supertech S. Corp IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT.

Orders; Payment Terms; Taxes
Orders are not binding upon Supertech S. Corp until accepted by Supertech S. Corp. Terms of payment are within Supertech S. Corp sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Supertech S. Corp may invoice parts of an order separately. The Customer is responsible for sales and all other taxes associated with the order.

Sales Tax
Supertech S. Corp will only collect sales tax on purchases shipped to a California address. Duties, taxes or brokerage fees to a non-US address are the Customer’s responsibility. Use tax laws vary by state. If sales or use tax is collected by the Customer’s state on internet purchases, it is the Customer’s responsibility.

HOW-TO VIDEOS

 

XL – Installation & Use

XL – Detaching from Trailer

XL – Installing the Coupler Plate

5X – Replacing the Jack Tube

Using the Drill Adapter

Tightening the Coupler

MANUALS & DOCUMENTAION

We want you to enjoy owning your Trailer Valet from driveway to lake, forest, ocean, desert, and wherever else adventure takes you. All of that starts when your Trailer Valet arrives; so we want the installation process to be as easy as possible.