What dimensions can the Trailer Valet handle?
A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.
What is the gear ratio?
The XL Pro has a gear ratio of 27:1.
Will the Trailer Valet work on my double-axle trailer?
Yes, if the total tongue weight does not exceed a limit of 1,200 lbs for the XL-Pro.
What vehicle types does the trailer valet support?
The XL-Pro supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.
What weight will the trailer valet support?
The Trailer Valet comes in several makes and models, capable of supporting variable loads. XL-Pro: up to 12,000 lbs.
Will the Trailer Valet work on inclines?
Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.
My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?
The XL Pro handles this well as you can use the coupler to move the trailer.
Is the Trailer Valet motorized?
The XL-Pro includes a 60V brushless drill which enables powered movement.
What is the proper tire inflation?
The XL Pro unit has solid rubber tires. Pneumatic tires that require inflation are only found on 5X units and older models of the base XL. This does not apply to new XL models nor all XL-Pro units.
Can the Trailer Valet remain attached to the trailer while in motion?
No, only the 5X is able to be put into a stow position.
What happens if you lose control of the trailer?
The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.
Is the brake progressive?
Though the brake on the XL Pro is dampened to avoid damage to the drill motor, the brake acts as a dead man’s/emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the trigger.
Will the Trailer Valet work on dirt, gravel and grass surfaces?
The XL can only operate on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.
My Trailer Valet works on my heaviest trailer. Will it work for the others?
Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.
Does the Trailer Valet come with a protective case or bag?
We do not sell or provide a protective case or bag for the Trailer Valet at this time.
Can this device be submerged in water (salt or fresh)?
No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.
How do I properly maintain my Trailer Valet?
Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.
The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?
For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground and consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.
I’m trying to turn my trailer, and I’m having problems.
When using an XL-Pro, do not stop the drill until a turn is completed. The wheels must be in motion at all times when turning rather than pivoting the unit while stopped.
I cannot get my trailer up an incline.
If your trailer or boat is oriented back-first up an incline, the XL-Pro can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.
My XL-Pro ball mount keeps slipping.
If the ball mount included with your XL-Pro is slipping and forcing the unit backwards, ensure the collar is tightened as much as possible. The collar prevents the XL-Pro from disengaging with the coupler.
The screws are coming loose out of the tire axle. What do I do?
We have noticed this problem on our more recent models and we are currently making improvements to fix it. One solution is applying a thread lock liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.
What is the plate on my XL- Pro for?
When installed correctly, the plate keeps the locking nut of the unit flush with the coupler, which in turn reduces the possibility of damage on the coupler should the unit pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL Pro. The lip of the plate preferably faces the back of the coupler. It can be reversed if necessary to achieve a tight fit. Review these visual instructions if you need further help in using your plate.